2.3.a) Connect Outlook
Please do these steps: * Login to your Outlook via incognito mode; * in incognito mode, in another tab, log in to Tellq at https://multi.tellq.io/login; * click Connect and sync the desired Outlook folders:
2.3.a) Autorizuoti Outlook pašto dėžutę
* prisijunkite prie Jūsų Outlook per incognito; * per incognito kitame skirtuke (Tab'e) prisijunkite prie Tellq https://multi.tellq.io/login; * paspauskite Connect ir sync norimus Outlook folderius:
Baltneta. Tech.info nuo 2025 01 31
Programėlės nuoroda: Win: https://tellq.io/application/latest/TellqBK.exe Apple (Mac): https://tellq.io/application/latest/TellqBK.dmg Reikalavimai tinklo nustatymams: ✧ Įsitraukite į ugniasienę šį IP adresų rėžį, kad nebutų taikomi jokie ribojimai: 213.197.155.128/26 ✧ Nurodyti STUN servisai turi būti pasiekiami be apribojimų: stun1.tellq.io:
2.5.b) API integracijos pvz.
Pateikiame kelis dažniausiai naudojamus API integracijos pvz.: * DAŽNIAUSIAI NAUDOJAMAS PASIRINKIMAS: Gavus skambutį / ticketą - iš Tellq paduodame kontakto tel. nr / arba email ir JŪSŲ sistemoje atidarote konkretaus kliento kortelę: 1. Klientas kreipiasi su klausimu; 2. Tellq realiu laiku (gavus skambutį arba prisiskyrus ticketą) per API į Jūsų nurodytą URL paduoda
2.5.a) API integracija
Baltnetos klientų prisijungimas: https://multi-api-v3.tellq.io/client/api/documentation Bitės klientų prisijungimas: https://api-bite.tellq.io/client/api/documentation API Token galite gauti dviem būdais: 1 būdas: Prisijungimas tiesiogiai per API: 1. Su TL prisijungimais prisijunkite prie šio endpoint: https://multi-api- v3.tellq.io/api/client/auth/login 2.
2.4. Callbacks
Callbacks are designed to help you keep track of relevant information so that at the specified time, you can conveniently contact the client. Additionally, companies use callbacks to execute outbound sales campaigns or to efficiently and conveniently call back a large list of clients. Callbacks can be created in several
2.4. Callbacks (suplanuoti skambučiai)
Callbackai - arba suplanuoti perskambinimai - yra skirti pasižymėti aktualią informaciją, kad atėjus nustatytam laikui, galėtumėte patogiai susisiekti su klientu. Taip pat, įmonės Callbackus naudoja OUT pardavimų kampanijoms vykdyti, arba efektyviai ir patogiai perskambinti dideliam klientų sąrašui. Callbackus sukurti galima keliais būdais: 1. Tiesiogiai Calls -> Callbacks dalyje paspaudus
2.3. Add Outlook email to Tellq
❗❗ VERY IMPORTANT!!!! In order to add an Outlook mailbox to Tellq, all the steps described below must be performed while logged into the Tellq Web environment via an incognito window: Link: https://multi.tellq.io/login To add an Outlook mailbox to the Tellq system, follow these steps: 1. Click
2.2. Calls settings
The Tellq system allows you to fully manage incoming (IN) calls according to your needs. You can change the settings at any time in the TL >> Numbers section by clicking the pencil icon (edit) next to the corresponding number: Let's go through the IN call settings
2.1. Contacts management
If you have a contact database, you can upload it in advance to the Tellq system so that when you receive a client call/ticket, you can see the client's contact information. 1. TL >> Contacts >> Modify template: create additional fields in the client card
3.2. Agent workflow. Tickets
All received tickets are divided into two parts: • Assigned: tickets that have already been assigned to a specific agent but have not yet been archived; • New: new, unprocessed tickets that are not assigned to any agent: 1.1. Assign ticket: To perform any actions with the received ticket, you first
3.1. Agent workflow. Calls
To receive IN calls, the agent must set their status to 'Available': 1. OUTBOUND CALLER ID Before making an outgoing (OUT) call, please choose which number the call recipient will see: 2. DURING THE CALL: While speaking with the client, you can perform the following actions: 2.1.