The Tellq system allows you to fully manage incoming (IN) calls according to your needs. You can change the settings at any time in TL >> Settings >> Phonelines: By selecting the Queue strategy, the incoming (IN) calls will immediately be directed to the agents you have specified.
If you have a contact database, you can upload it in advance to the Tellq system so that when you receive a client call/ticket, you can see the client's contact information. 1. TL >> Contacts >> Modify template: create additional fields in the client card
All received tickets are divided into two parts: • Assigned: tickets that have already been assigned to a specific agent but have not yet been archived; • New: new, unprocessed tickets that are not assigned to any agent: 1.1. Assign ticket: To perform any actions with the received ticket, you first
To receive IN calls, the agent must set their status to 'Available': 1. OUTBOUND CALLER ID Before making an outgoing (OUT) call, please choose which number the call recipient will see: 2. DURING THE CALL: While speaking with the client, you can perform the following actions: 2.1.
min version: Android 14. 1. Enter 'Tellq' in the search bar of the Google Play Store and install the app on your phone: 2. After installing the app, press and hold the app icon you see on the phone screen for 2-3 seconds. In the small pop-
App link: Win: https://tellq.io/application/latest/TellqBite.exe Apple (Mac): https://tellq.io/application/latest/TellqBite.dmg Network configuration requirements: ✧ Include the following IP addresses in the firewall to ensure no restrictions are applied: 86.38.35.4 86.38.35.5 86.38.35.3 86.38.
App link: Win: https://tellq.io/application/latest/TellqBK.exe Apple (Mac): https://tellq.io/application/latest/TellqBK.dmg Network settings requirements: ✧ Please allow this IP address range in the firewall to avoid any restrictions: 213.197.155.128/26 * 213.197.155.146 * 213.197.155.147 * 213.197.
‼️LABAI SVARBU!!!! Norint pridėti Outlook pašto dėžutę prie Tellq, visus toliau aprašytus veiksmus reikia atlikti prisijungus prie Tellq Web aplinkos per incognito langą: Nuoroda: https://multi.tellq.io/login Dažniausiai pasitaikančios Outlook klaidos: https://help.tellq.io/outlook-bedos/ ❗SVARBU: įvedant pašto dėžutės pavadinimą į Tellq, nenaudokite jokių spec. simbolių
Tellq sistema leidžia pilnai valdyti įeinančius (IN) skambučius pagal Jūsų poreikius. Nustatymus bet kuriuo metu galite keisti TL >> Settings >> Phonelines dalyje prie atitinkamo numerio paspaudus Edit. Pasirinkus Eilės strategiją, įeinantis (IN) skambutis iš karto kris tiesiogiai Jūsų nurodytiems agentams. ‼️ VIDEO (norėdami padidinti video vaizdą, laikykite paspaudę
Visi gauti laiškai skirstomi į dvi dalis: • Assigned: laiškai, kuriems jau yra priskirti konkrečiam agentui, tačiau jie dar nėra suarchyvuoti; • New: nauji, nepradėti tvarkyti laiškai, kurie nepriskirti jokiam agentui. 1.1. Assign ticket: Norint atlikti bet kokius veiksmus su gautu laišku, pirmiausiai jį reikia prisikirti sau (spauskite angl. Assign to
WeTransfer: https://we.tl/t-jj4z1Hsc6a
Jei turite kontaktų duombazę, ją galite iš anksto įkelti į Tellq sistemą, kad gavus kliento skambutį / ticketą, matytumėte kliento kontaktinę informaciją. 1. TL >> Contacts >> Modify template dalyje sukurkite papildomus laukelius kliento kortelėje, kurie bus atvaizduojami skambučio metu: Vardas, telefono numeris arba email yra privalomi laukeliai, kitus