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🎉A New AI Era with Tellq: Smart Calls and AI ChatbotTellq is stepping into a new chapter — making your daily work easier by harnessing the power of artificial intelligence! We’re excited to introduce two brand-new features on the Tellq platform: AI Calls and AI Chatbot. These tools are built

App link: Win: https://tellq.io/application/latest/TellqBK.exe Apple (Mac): https://tellq.io/application/latest/TellqBK.dmg Network configuration requirements: ✧ Include the following IP addresses in the firewall to ensure no restrictions are applied: 185.140.231.165 185.140.231.166 185.140.231.167 185.140.

App link: Win: https://tellq.io/application/latest/TellqBite.exe Apple (Mac): https://tellq.io/application/latest/TellqBite.dmg Network configuration requirements: ✧ Include the following IP addresses in the firewall to ensure no restrictions are applied: 86.38.35.4 86.38.35.5 86.38.35.3 86.38.

min version: Android 13. 1. Enter ‘Tellq’ in the search bar of the Google Play Store and install the app on your phone: 2. After installing the app, press and hold the app icon you see on the phone screen for 2-3 seconds. In the small pop-up ‘bubble,’ select

If you have a contact database, you can upload it in advance to the Tellq system so that when you receive a client call/ticket, you can see the client’s contact information. 1. TL >> Contacts >> Modify template: create additional fields in the client card that will be displayed during the

Information on how to upload Audio messages to Tellq: (To enlarge the video, hold down the CTRL key and scroll the mouse wheel) 0:00 /0:59 1×

The Tellq system allows you to fully manage incoming (IN) calls according to your needs. You can change the settings at any time in TL >> Settings >> Phonelines. Information on how to configure IN call settings according to your needs. By selecting the Queue strategy, the incoming (IN) calls will immediately

When the Forward strategy is selected, any incoming (IN) call will immediately be directed to your specified external phone numbers and/or Tellq agents. (To enlarge the video, hold down the CTRL key and scroll the mouse wheel) 0:00 /0:53 1×

When the IVR strategy is selected, the incoming (IN) call will hear the menu options you have configured and will be able to choose the correct topic and, for example, the preferred language for communication. (To enlarge the video, hold down the CTRL key and scroll the mouse wheel) 0:

In the Tellq system, you have the option to send OUT SMS messages. When sending a message, you can choose a pre-prepared SMS template — this way, you won’t need to rewrite the entire message text each time. (To enlarge the video, hold down the CTRL key and scroll the

To add an Outlook mailbox to the Tellq system, follow these steps: 1. Click on your team leader’s name (1) and go to settings >> settings (2): 2. In the opened settings window, click on email channels (3): 3. Click on add email (4) and enter the details of your new

Please do these steps: * Login to your Outlook via incognito mode; * in incognito mode, in another tab, log in to Tellq at https://multi.tellq.io/login; * click Connect and sync the desired Outlook folders:

1. TL >> Settings >> Email channels click “Create new channel”, write your email and select Other (not outlook): 2. Expand step 1 and Copy URL: 3. Go to your Outlook settings and in Forwarding setting paste this URL. ❗Always check that Outlook forward only the copies to Tellq: 4. in Tellq

Callbacks, or scheduled call-backs, are designed to help you keep track of relevant information so that at the specified time, you can conveniently contact the client. Additionally, companies use callbacks to execute outbound sales campaigns or to efficiently and conveniently call back a large list of clients. Callbacks can be

Baltnetos login: https://multi-api-v3.tellq.io/client/api/documentation Bitė login: https://api-bite.tellq.io/client/api/documentation You can obtain the API Token in two ways: Method 1: Direct login via API: Log in using your TL credentials at the following endpoint: https://multi-api-v3.tellq.io/api/client/auth/

Here are some commonly used API integration examples: MOST COMMONLY USED OPTION: When a call or ticket is received, Tellq sends the contact’s phone number or email via API to your system, which then opens the specific client’s profile: * The client reaches out with a question; * Tellq, in real-time (upon

To get the conversation sentiment / summary / transcription via the API, follow these steps: 1. Log in at: https://multi-api-v3.tellq.io/client/api/documentation 2. Send a GET request to: /api/client/calls/{call_id}/transcription, -> you will get a transcription. Response example: { “status”: “success”, “status_code”: 200, “message”

Help and answers from Tellq team

Help and answers from Tellq team

To receive IN calls, the agent must set their status to ‘Available’: 1. OUTBOUND CALLER ID Before making an outgoing (OUT) call, please choose which number the call recipient will see: 2. DURING THE CALL: While speaking with the client, you can perform the following actions: 2.1. HOLD: Press

All received tickets are divided into two parts: • Assigned: tickets that have already been assigned to a specific agent but have not yet been archived; • New: new, unprocessed tickets that are not assigned to any agent: 1.1. Assign ticket: To perform any actions with the received ticket, you first

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