🎉A New AI Era with Tellq: Smart Calls and AI Chatbot

Tellq is stepping into a new chapter — making your daily work easier by harnessing the power of artificial intelligence!

We’re excited to introduce two brand-new features on the Tellq platform: AI Calls and AI Chatbot. These tools are built to help your team work faster, smarter, and with less effort. Say goodbye to time-consuming call reviews and repetitive customer questions.

🎧 AI Calls – Calls That Analyze Themselves

AI Calls makes it easier than ever to understand what happened during a customer call — even if you don’t have time to listen to the full recording. Perfect for managers, quality specialists, or anyone who wants to quickly grasp the customer experience.

What you get with AI Calls:

✅ Call Transcription
Every call is automatically converted into text. You can easily scan through conversations without listening to the full recording.

📝 Summary
A short and clear summary gives you the essence of the call in seconds — no extra effort required.

🙂😐😠 Sentiment Analysis
AI detects the customer’s emotional tone: were they happy, neutral, or upset? Quickly understand the mood of every call.

🔍 Click-to-Listen Navigation
Easily jump to any part of the call — just click on any word in the transcript and instantly listen to that exact moment. No more wasting time re-listening to 10-minute calls.

🌍 Automatic Language Detection
No matter which language your customer speaks, AI automatically detects it and provides the summary, transcript, and sentiment analysis in the right language.

🎯 More Insights, Less Manual Work
Process calls faster, spot key information instantly, and save valuable time for more important tasks.

🤖 AI Chatbot – Your Virtual Teammate Working 24/7

The AI Chatbot answers customer questions — even when your team is offline. It’s perfect for handling FAQs, providing useful information, or guiding customers to the right resources.

Why you’ll love the AI Chatbot:

⏱️ Available 24/7
No need to worry about working hours or weekends — the chatbot is always online, ready to assist your customers.

📚 Powered by Your Content
AI learns from your resources — you can easily upload FAQs, guides, documents, links, or any helpful information.

🌍 Language Recognition
Customers can write in their own language, and the chatbot will respond in proper, natural-sounding language automatically.

🧩 Easily Adaptable to Your Brand
Want the chatbot to sound professional, friendly, or maybe a bit playful? You decide! Tailor its tone and style to match your brand and industry.

🎁 Less Work for Your Team, Faster Answers for Customers
The AI Chatbot handles routine questions in seconds, giving your team more time to focus on complex tasks.

💡 In Summary

AI Calls and AI Chatbot are designed to simplify your daily work, improve customer experience, and make your team more efficient.

🧪 How to Get Started?

Both features are already available and waiting for you to explore!
To activate or try them out, simply contact your account manager or email us at help@tellq.io.