2.5.b) API integration examples

Gytis

— 2 min read

Here are some commonly used API integration examples:

MOST COMMONLY USED OPTION:

When a call or ticket is received, Tellq sends the contact's phone number or email via API to your system, which then opens the specific client's profile:

  • The client reaches out with a question;
  • Tellq, in real-time (upon receiving the call or when a ticket is assigned), sends the client's contact information to a URL you specify via API;
  • Your system opens the specific client’s page with their profile or historical order information.

When a call or ticket is received, we send the contact's phone number or email via API, and the client information received in response is displayed in the Tellq system:

  • The client reaches out with a question;
  • Tellq, in real-time (upon receiving the call or when a ticket is assigned), sends the client's contact information to the API URL you provide (example of API integration);
  • Your system responds with client information, which we then display in the client's profile card during the call or conversation with the client.

Contact info:

In TL >> Contacts, configure which fields should be displayed in the client profile card.

Update the contact information once or periodically, so that when a client inquiry is received, Tellq does not need to query your system, but instead displays the client data directly from the Tellq system.