2.2.3. Calls settings. Forward strategy

When the Forward strategy is selected, any incoming (IN) call will immediately be directed to your specified external phone numbers and/or Tellq agents.

‼️VIDEO  (To enlarge the video, hold down the CTRL key and scroll the mouse wheel)

The forward strategy is designed to distribute calls both among agents and to external numbers. For example, you can add a Tellq agent; if they do not answer, the call will go to an external number, or the call can go directly to the external numbers you specify.