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  • 18 Nov 2022
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Outlook setup:

OUTLOOK integration [Eng].jpg


Gmail setup:


  1. TL >> Settings >> Email accounts >> User access enable access for agents to see specific inboxes. Also, You can set additional inbox options (Default template, Working Hours, Autoresponse):

image.png

  1. TL >> Settings >>Ticket Tags create Tags to organize tickets by different topics:
    image.png

  2. TL >> Settings >> Signatures copy-paste You can add signatures to each inbox:
    image.png

  3. TL >> Settings >> Templates you can create the text you often use and then insert it when writing an email.
    image.png

Template

Personal templates are visible for individual agent only.
General templates are visible for the whole team.


All the settings are done!

Click Back, refresh application (ctrl + shift + R) and start using TELLQ Multi to work with emails.